We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We own and operate distribution centers om in Europe and one North America and Asia. We offer FREE shipping worldwide and shipping times are expected to take 14 to 26 days, depending on your location, items ordered, stocks and other factors. Should the package arrive after 26 days, you will receive a full refund AND you get to keep your item.
Our products will be shipped the same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.
While we will do our best to ship from the distribution center closest to you, naturally not all items will always be in stock in every location at all times! In some cases, we will split the order and ship each package out to you individually and in other cases, we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.
Velgem is responsible of your package until the tracking information states "delivered".
In the event that your package is held by customs, it is possible to expect delays from 35 to 45 days. This is highly unlikely but border services are allowed to open your package and hold it for up to 45 days.
A shipping confirmation email including carrier-specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
Most orders will be shipped UPS, however, we do utilize USPS, FedEx, and ePacket as well.